At The Vape Vault, we are committed to providing quality products and a reliable customer experience. Please review our return and exchange guidelines below before making your purchase.
We ask that customers inspect their items immediately upon purchase.
If you believe the product has a manufacturer defect, you must report the issue within 3 days of receiving it.
To process a claim for a defective item, customers must provide:
If the claim is approved, the item will be exchanged for the same product or an equivalent item of equal value if the original is unavailable.
Due to the nature of vaping products and for health and safety reasons:
Exchanges are only available for verified manufacturer defects reported within the 3-day window.
An exchange will not be processed if the product:
The Vape Vault reserves the right to deny an exchange if the item does not meet the criteria above.
The Vape Vault does not offer refunds on any product.
All purchases are considered final sale.
You must be 18 years or older to purchase items from The Vape Vault.
By completing a purchase, the customer confirms that they meet the legal age requirement.
If you need assistance with a defective item claim or have questions about this policy, please contact us:
📩 Email: sales@vapeja.com
📞 Phone: 1-876-361-1335
📍 In-Store Support: Visit any Vape Vault location with your receipt
By completing your purchase, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.
